Reference

What Governs Your Account on betta

These terms set out how your account works, how we handle your data, and what applies when you use DANA, OVO, or GoPay to fund your wallet. Access and eligibility depend on local law and are available only where your region permits.

DANA, OVO, GoPay wallet rulesAccount data & privacyJurisdiction-dependent accessUser rights & contact pathsCookie & retention policy

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ACCOUNT PROTECTION

How We Protect Your Data and Account

Your account security sits at the centre of how we operate. Every login is verified through OTP sent to your registered number, and session tokens expire automatically after a period of inactivity so your account stays protected on shared devices.

Data Handling We collect only what is needed to run your account — your contact details, wallet transaction history, and device session data. We do not sell your data to third parties.

Cookie Policy We use functional cookies to keep you logged in across browser sessions and analytics cookies to understand how the lobby is used. You can adjust cookie preferences in your account settings.

Data Retention Transaction records linked to your DANA, OVO, or GoPay top-ups are kept for the period required by applicable regulations. You may request a summary of your stored data at any time.

Request & Correction To correct your registered details or request deletion of non-essential account data, contact us via live chat or email. We confirm receipt within one business day and action the request promptly.

How Our Terms Apply to Your Account

betta Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on betta, you enter into an agreement that governs every action you take — from topping up via DANA to placing a bet on a Liga 1 match through our sportsbook. These terms are written for Indonesia and reflect the payment

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rails we support: DANA, OVO, and GoPay. Your wallet transactions are processed according to each provider's own transfer rules, and our system records the timestamp and amount of every top-up and withdrawal request you submit. We do not store your e-wallet PIN or authentication credentials —
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those stay inside your DANA, OVO, or GoPay app at all times. If a transaction is flagged for review, we notify you via the contact channel on your account before any funds are held. Eligibility to use betta depends on local law and the region from
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which you access the platform — we do not extend access where local regulation does not permit it. Players in Bekasi and across Indonesia should check whether online gaming is permitted in their specific area before registering. We update these terms when our services change, and
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the version date shown at the bottom of this page is always the one currently in force. Continued use of your account after an update means you have read and accepted the revised terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT CHANNELS

Reach Us About Any Policy Question

Team online

Live Chat

Open the chat icon from your account page for direct contact with our Indonesia support team. Available around the clock for account and policy questions.

Email Support

Send a detailed query to our support address found in your account settings. We respond to legal and data-related requests as a priority — usually within one business day.

In-App Help

From the mobile account menu, tap Help to access policy documents, wallet verification steps, and contact options — no need to leave the app or browser session.

Common Questions About betta Legal Terms

These questions cover the legal and policy details that matter most — from how your wallet data is handled to what happens when terms change.

Yes. Any deposit made through GoPay, DANA, or OVO is subject to both betta's account terms and the relevant e-wallet provider's own transfer conditions. Both sets of rules apply at the same time.

Access depends on local law and is available only where your region permits online gaming. We recommend checking the regulations applicable to your specific area before opening an account.

We store your registration details, transaction timestamps, and device session logs. We do not retain your e-wallet PIN or payment app credentials — those remain within DANA, OVO, or GoPay at all times.

Contact our support team via live chat or the email address in your account settings. We acknowledge the request within one business day and process it according to applicable data rules.

We publish the updated version with a new effective date at the bottom of this page. Continuing to use your account after that date means you accept the revised terms as written.

Start by contacting our Indonesia support team through live chat or email — most account issues are resolved at that stage. If escalation is needed, the contact path and applicable jurisdiction are described in the full terms document.

What Governs Your Account on betta

How We Protect Your Data and Account

Reach Us About Any Policy Question

Live Chat

Email Support

In-App Help

Common Questions About betta Legal Terms

01 Do these legal terms apply if I use GoPay to fund my account?

02 Can I access betta from any region in Indonesia?

03 What personal data does betta store about my account?

04 How do I request a copy or correction of my stored data?

05 What happens when betta updates its terms?

06 Who do I contact if I have a legal dispute related to my account?

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