Reference

Read These Terms Before You Open an Account

These terms set out what you agree to when you create a betta account — how your wallet works, what's expected from both sides, and how we handle access for eligible regions in Indonesia. Availability depends on local law where you are.

Account eligibility rulesDANA, OVO, GoPay wallet termsWithdrawal conditionsAccount suspension policyJurisdiction notice

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What These Terms Cover for Your Account

betta Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on betta, you confirm that you are of eligible age under the laws of your region and that accessing our platform is permitted where you are located. These terms apply to every feature on the platform — including your wallet balance, any

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funds you move via DANA, OVO, or GoPay, and all activity recorded under your account ID. We reserve the right to suspend or close an account if we detect a breach of these terms, including the use of false registration details or multiple accounts under the
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same identity. Transactions processed through DANA, OVO, or GoPay are subject to the terms of those payment providers in addition to ours — if a transfer is flagged by your e-wallet provider, we cannot release the funds until their review is complete. All account balances are
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held in Indonesian Rupiah. Any currency conversion that occurs on your payment provider's side is outside our control. We may update these terms from time to time; continued use of your account after an update means you accept the revised version. If you disagree with any
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update, the correct step is to stop using the account and contact us to close it. Access to certain features may vary depending on your region and local eligibility.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or if you believe your account has been actioned incorrectly, our support team is available around the clock. You can raise a terms-related query through live chat directly inside your account, or send a written request by email if you need a formal response trail. For wallet-specific disputes involving DANA, OVO, or GoPay, include your transaction reference number so we can locate the record faster.

Team online

Live Chat

Open your account, tap the chat icon, and connect with our support team any time. Reference your account ID for faster resolution on terms queries.

Email Support

Send a written terms or account dispute request to our support address. We respond to formal written queries with a documented reply for your records.

Wallet Dispute Path

For DANA, OVO, or GoPay transaction issues, provide your e-wallet reference number in your message so our team can match it to your account record.

HOW WE PROTECT YOU

Account Security and Your Rights Under These Terms

Your account data and wallet history are stored securely and are only accessible to you and our compliance team when a terms review is required. We do not share your personal details or transaction history with third parties outside of what is required by applicable law in eligible regions. You have the right to request a copy of your account data or ask us to close your account at any time by contacting support.

Data Handling

Account registration details and transaction records are stored under encrypted protocols. Only you and our internal compliance team can access your account data under these terms.

Cookie Use

We use session cookies to keep your account active while you browse. No cookie on our platform is used to share your data with third-party advertisers outside our stated policy.

Account Security

Each login uses OTP verification sent to your registered mobile number. If you receive an OTP you did not request, lock your account immediately and contact live chat.

Request a Change

To update your registered details — phone number, e-wallet account linked to DANA or OVO — contact support with your account ID and identity verification ready.

Common Questions About These Terms

These questions cover what Indonesia account holders ask most often about how these terms apply to their account, wallet activity, and access rights. If your question is not listed here, live chat support is available any time.

Yes. These terms cover all account activity, including deposits and withdrawals processed via DANA, OVO, or GoPay. The terms of your e-wallet provider also apply alongside ours.

We will update the terms page when changes are made. Continuing to use your account after any update means you accept the new version. If you disagree, contact support to close the account.

If your account is suspended for a terms breach, our team will review the balance. Funds not tied to disputed activity may be returned to your registered DANA, OVO, or GoPay account after review.

Contact our support team via live chat or email with your account ID. We will provide a record of your registered details and transaction history in line with applicable data rules.

No. These terms permit one account per person. Multiple accounts under the same identity will result in suspension. If you have lost access to an old account, contact support to recover it.

Access depends on local law and is available only where local regulations permit. Players in Bekasi and other regions should check that access is permitted under the rules that apply to them.

Read These Terms Before You Open an Account

Reach Us About These Terms

Live Chat

Email Support

Wallet Dispute Path

Account Security and Your Rights Under These Terms

Common Questions About These Terms

01 Do these terms apply if I use DANA, OVO, or GoPay to fund my account?

02 Can betta change these terms without telling me?

03 What happens to my account balance if my account is suspended?

04 How do I request a copy of my account data?

05 Can I hold more than one betta account?

06 Is access to betta available everywhere in Indonesia?

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