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How We Handle Your Account Data at betta

Your account information — including the wallet details you use for DANA, OVO, and GoPay transactions — is handled with care under this privacy policy.

DANA, OVO, GoPay wallet privacyAccount data you controlMobile & browser access coveredIndonesia-region data handling

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What This Privacy Policy Covers

betta Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with betta, we collect the information needed to verify your identity, process payments, and keep your session secure. This includes your registration details, the e-wallet identifiers linked to your DANA, OVO, or GoPay account, your device type, and your activity within

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the platform. We do not sell your personal data to third parties. Data shared with payment processors — such as the services behind your DANA or GoPay wallet — is limited strictly to what those processors require to complete a transaction. We store account data for
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as long as your account remains active and for a reasonable period afterward, as required by applicable rules in eligible regions. Players in Bekasi and across Indonesia access betta through a mobile browser or the web app; your session data and login tokens are stored locally
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on your device and are not shared beyond what your account flow requires. If you close your account, you may request deletion of personal data that is not subject to any retention requirement under local law where betta operates. This policy applies where access to betta
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is permitted under local law and in eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you have a question about how your data is used, want to update the information on your account, or need to request access to the data we hold, our support team is available around the clock. Reach us through any of the channels below and include your registered account details so we can verify your identity before actioning any data request.

Live Chat Open the chat widget from any page on betta — available around the clock for account and privacy questions.

Email Support Send your data request or privacy question to our support address. Include your registered account ID for faster handling.

Account Help Center Log in to your account and navigate to Help to submit a privacy request directly, linked to your verified profile.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Data security at betta is built around four consistent practices: encryption, access controls, retention limits, and your right to request changes. Whether you logged in via a DANA-linked top-up flow or switched between your phone browser and desktop, the same protections apply across every session.

Encrypted Account Storage

Personal details and wallet identifiers are encrypted at rest. Only verified internal systems access this data — no raw export to third parties outside your payment processor chain.

Cookie and Session Control

We use session cookies to keep you logged in across your mobile browser and desktop. You can clear these at any time through your device settings without affecting your account balance.

Retention and Deletion

Account data is kept while your account is active. Once you close your account, data not subject to local regulatory retention is removed on request — submit through live chat or email.

Your Right to Access and Correct

You can request a copy of the personal data we hold, ask us to correct inaccurate details, or flag a concern about how your data has been used — all through our support channels.

Common Questions About Your Privacy on betta

These are the questions we hear most from people checking how their data is handled. If your question is not covered here, contact us through live chat or email with your account ID ready.

We collect your registration details, device information, and the wallet identifiers tied to your DANA, OVO, or GoPay account. We do not collect payment card numbers directly.

We share only what is needed with payment processors like your DANA or GoPay provider to complete a transaction. We do not sell personal data to advertisers or unrelated third parties.

Contact our support team via live chat or email with your registered account ID. We will verify your identity and provide a summary of the data held on your account.

Yes. Once your account is closed, you may request deletion of data that is not subject to retention requirements under applicable local law in eligible regions where betta operates.

We use session cookies to maintain your login state across your phone browser and desktop. Clear them anytime via device settings — your account balance and history are stored server-side, not in cookies.

Only the transaction reference is retained for account records. We do not store your full OVO or GoPay account credentials — those stay within the respective wallet provider's own secure environment.

How We Handle Your Account Data at betta

Contact Us About Your Privacy

How We Protect and Manage Your Information

Encrypted Account Storage

Cookie and Session Control

Retention and Deletion

Your Right to Access and Correct

Common Questions About Your Privacy on betta

01 What personal data does betta collect when I open an account?

02 Does betta share my data with third parties?

03 How do I request access to the data betta holds about me?

04 Can I ask betta to delete my personal data?

05 How does betta handle cookies on mobile and desktop?

06 What happens to my OVO or GoPay wallet data after a transaction?

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